Refund policy

Returns Policy - Lioraa London Ltd

At Lioraa London Ltd, we want you to love your purchase. If you're not completely satisfied, we offer a 10-day return policy.

You have 10 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Item is in the same condition you received it - unworn, unwashed, unused and unaltered
  • All original tags are attached
  • Item is in its original packaging
  • You have the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at: support@lioraalondon.uk

Please do not send items back without prior authorization. Items sent without an approved return request will not be accepted.

Once your request is approved, we will send you a return shipping label and instructions on how and where to send your package.

Return Address:

LIORAA LONDON LTD
Flat 2, Glenmore, Feidrfair,
Cardigan, SA43 1EB, United Kingdom

Please note: A return restocking fee may apply for returns due to wrong order or wrong size ordered by the customer.

Damaged, Defective or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged, or you received the wrong item, contact us immediately at support@lioraalondon.uk with photos of the issue. We will evaluate the problem and make it right as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products / special orders
  • Personal care goods (such as beauty products, underwear, swimwear if hygiene seal is broken)
  • Hazardous materials, flammable liquids or gases
  • Sale items
  • Gift cards

If you are unsure whether your item is eligible, please contact us before returning.

Exchanges

We do not offer direct exchanges. The fastest way to get the item you want is to return your current item for a refund (if eligible), and place a separate new order for the new item.

EU 10-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 10 days of receipt for any reason, without justification. The item must still be returned unworn, unused, with tags attached, in its original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@lioraalondon.uk.